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Return Policy

 

Return services may be delayed as a result of COVID-19 safety measures.

The notice must be made within 48 hours of receipt of the product that there is an intention to return. Returned products must be received within 7 days of receipt of products.

 

All returns are subject to a 25% restocking fee.

 

There are a few items that can’t be returned:

  • Clearance items

  • Gift cards

  • Personalized items

  • Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)

  • Items marked “Non-Returnable” on the sale page

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However, if your item is damaged or defective, these exceptions do not apply.

In this case, we’ll take care of it and work with you to find the best solution.

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To start a return, contact our team at shop@1stinproducts.com

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Refund Options

You can choose to receive store credit for your return or have the original payment method refunded.

Any associated return shipping costs will be deducted from the refund amount. 

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Return Policy

For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

 

How do I return an item?

To set up a return, contact our team at shop@1stinproducts.com

Please note: Items must be sent back within 30 days of their delivery to be eligible for a refund. If possible, please use the original packaging.

 

My item arrived Damaged/Defective

We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. To report a damaged or defective item, please contact our team at shop@1stinproducts.com

 

I received an incomplete order

If you’re missing an item, it’s possible that not all of them have shipped. Visit My Orders to check on your shipping status, and contact our team at shop@1stinproducts.com

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I received the wrong item

To report an incorrect item, please contact our customer service at shop@1stinproducts.com

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