Return services may be delayed as a result of COVID-19 safety measures.
The notice must be made within 48 hours of receipt of the product that there is an intention to return. Returned products must be received within 7 days of receipt of products.
All returns are subject to a 25% restocking fee.
There are a few items that can’t be returned:
Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
Items marked “Non-Returnable” on the sale page
However, if your item is damaged or defective, these exceptions do not apply.
In this case, we’ll take care of it and work with you to find the best solution.
To start a return, contact our team at firstname.lastname@example.org
You can choose to receive store credit for your return or have the original payment method refunded.
Any associated return shipping costs will be deducted from the refund amount.
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.
How do I return an item?
To set up a return, contact our team at email@example.com
Please note: Items must be sent back within 30 days of their delivery to be eligible for a refund. If possible, please use the original packaging.
My item arrived Damaged/Defective
We work hard to ensure your items arrive in perfect condition, but we understand that isn’t always the case. To report a damaged or defective item, please contact our team at firstname.lastname@example.org
I received an incomplete order
I received the wrong item
To report an incorrect item, please contact our customer service at email@example.com